We endeavour to deliver your wonderful purchases as swiftly as possible. They’ll arrive by post, and a signature will normally be required. All orders are dispatched from the United Kingdom using Royal Mail and are fully insured and tracked. Once dispatched, you will receive an email containing the tracking number for the shipment.
We cannot send to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East.
| Shipping | UK | Europe | ROW* |
|---|---|---|---|
| Orders Under £100 | £5 | £10 | £15 |
| Orders Over £100 | Free | Free | Free |
| Delivery (Working Days) | 1-3 | 3-5 | 3-8 |
*Rest of World
Please note that during busy sales periods delivery may be delayed.
Delivery times are approximate and Mizu Collection cannot be held responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery.
Mizu Collection are unable to amend any order details, including the delivery address, once the order has been placed, therefore please take care when entering your details. If there is no one available when delivery is attempted, a card will be left advising how to arrange redelivery or where you can pick up your shipment.
The cost of local sales taxes and import duties are calculated and displayed at checkout and will be included in the purchase price. Mizu Collection are unable to offer a United Kingdom VAT refund.
Mizu Collection cannot be held responsible should local customs authorities wish to confiscate any items or charge additional duties or taxes. The purchaser is responsible for paying these charges.
To avoid confirmation and shipping emails from Mizu Collection being delivered to your junk email folder, please ensure that info@mizu-collection.com is marked as safe.
You can track your order here using the order number we sent to your email address. Please note: tracking is only available 24 hours after you receive an email saying that your order has been dispatched.