1.1 These terms and conditions of sale (together with our Privacy Policy, Cookie Policy) will apply to all orders you place and any purchases you make from us on this website regardless of how you have accessed it. Please read them carefully before ordering any products from our website. By ordering any of our products, you agree to be bound by these terms and the other documents referred to in them. If you refuse to accept these terms, you must not order any products from us.
1.1 These website terms refer to our Privacy Policy which sets out (i) the terms on which we process any personal data we collect from you, or that you provide to us and (ii) information about the cookies on our site. By using our site, you consent to the processing of your personal data and you warrant that all data provided by you is accurate. If you purchase goods from our site, contracts for the supply of goods through our site or as a result of visits made by you are governed by our Terms and Conditions of Sale.
2.1 This website is operated by Mizu Collection Limited ('we', 'us' or 'our'). We are a limited company registered in England and Wales under company number 13113759 and have our registered office and main trading address is at [company address].
3.1 Our site is made available free of charge. Access to our site is permitted on a temporary basis, and we reserve the right to suspend, withdraw, discontinue or amend the service we provide on our site for business or operational purposes without notice. Access may be terminated or suspended in relation to specific or to all users or customers who have registered with us. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. To the extent permitted by law, we will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Website Terms and other applicable terms and conditions, and that they comply with them.
3.2 The Website may include links to other websites or resources ("Linked Websites"). Mizu Collection has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the Website, Mizu Collection is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information. Furthermore, Mizu Collection will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon.
4.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose such information to any third party. In the event that a third party gains access to your user name or password, you should notify us immediately by emailing info@mizu-collection.com. To the extent permitted by law, we are not liable for any loss resulting from your failure to protect the confidentiality of your user name or password. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms.
5.1 We are the owner or the licensee of all intellectual property rights on our site, and in the material (including text, photographs, images and designs) published on it. These works are protected by trademarks, design rights, copyright laws and treaties around the world. All such rights are reserved. If you acquire any rights in or to our site or materials on it, you agree to transfer those rights, on a worldwide basis, to us and unconditionally and irrevocably to waive all moral and other rights you may have acquired. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without first contacting us and obtaining an express licence to do so from us.
6.1 We only provide our site for domestic and private use. You agree not to use it for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Nothing in these terms affect your legal rights as a consumer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.1.1 All information on the Website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order ("Products") from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you, unless we are not permitted to do so under statutory law.
7.1.2 After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of the delivery you have ordered. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale of the Products between you and us and (b) a contract for delivery services between you and us will not take place until the Products have been despatched. After entering into the contract of sale, we will be under a legal duty to supply you with goods that are in conformity with the contract.
7.1.3 When placing an order for the first time, you may be offered the option to open an account with us and will be required to complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Website, such as the My Account section of the Website. Where we do so, it is on the condition that you shall be responsible for ensuring that such access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us at info@mizu-collection.com immediately if you become aware of or suspect any unauthorised use or if access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the website.
7.1.4 In the event prolonged inactivity causes your connection to the Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers.
7.1.5 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.
7.1.6 You will be charged for products when they have been despatched.
7.2.1 All prices of Products on the Website are the price for the Products only. They include any VAT or other sales tax payable. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes. Prices do not include the charge to you for delivery, if any. Find out more about delivery here.
7.2.2 We endeavour to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product's correct price is lower than the price stated on the Website, subject to our right to refuse an order, we will charge the lower amount and send you the Product. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped. Mizu Collection may vary the prices of Products listed on the Website at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Shipping Confirmation.
7.2.3 Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
7.3.1 The total cost of your order will be the purchase price for the Products (which you pay to us) plus any delivery charges. Find out more about delivery here. More information about the payment methods that we accept can be found here here.
7.3.2 You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorization by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the Product(s) being located in the United Kingdom.
7.4.1 Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
7.5.1 Orders will be sent to the delivery address that you have given on your order form. We can be held responsible if that delivery address is incorrect or incomplete. Please note that there may be restrictions on the locations to which we can deliver our delivery Products purchased from the Website. Delivery restrictions will be clearly marked on the individual product page.
7.5.2 Providing your order has been accepted by us, your order shall be processed by us and we will endeavour to dispatch your order in accordance with the estimated delivery times set out in the Delivery information here or as otherwise specified in the checkout process as you submit your order. There may be restrictions or exclusions in respect of specific addresses in countries to which we ship. These may change from time to time. We shall endeavour to notify you of such restrictions but this may not be possible until we have received your order. Orders received after any specified “cut off” or “last order” time or received on a day that is not a working day (that is any day on which the banks are open for business in England which is not a Saturday or a Sunday, will be processed on the next working day). Estimated delivery times will be calculated from the date on which the order is processed, unless otherwise specified. Your sole remedy for any failure by us to dispatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order.
7.5.3 Once a Product has been dispatched, all risk of damage to, or loss of, the Product shall pass to you. However, we make certain provisions protecting you until such time as when the Product(s) are delivered to you.
7.6.1 Should you wish to return any Products, you may only do so in accordance with our Returns policy here. This Returns Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the Product is shipped (“Regulations”). For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.6.2 Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified in our Returns Policy. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Mizu Collection shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.
8.1 If you have any concerns about material which appears on our site, please email info@mizu-collection.com